When you file insurance claims you are likely to make mistakes. Some mistakes can be corrected easily, but some may have serious repercussions, including the delayed delivery of payment or denial of a claim. The most common mistakes when filing insurance claims are listed below. Steps must be taken to prevent them from happening.
- Failure to immediately notify your insurance provider.
Failure to immediately contact your insurance agent any loss or accident that might be covered by the policy is a huge mistake. Immediately call your insurance company. That’s the most important step. When the proof is new, it is easier to adjust claims. Physical proof and the memories of witnesses fade after some time.
- Bad documentation.
Bad records on your side will delay your claim recovery. Record any contact you have about your claim with your insurance company. List the conversation’s date, time, and content. Save your records in separate files so that you can easily access them. If you are to send your insurer any document, keep your own copy of them. Make sure you record the dates when those documents were delivered. Send the conversation summary to the person on the phone through letter or e-mail.
- Failure to meetwith your insurance agent.
If you do not meet your insurer, your claim can be delayed. Your insurer wants your assistance to settle the claim effectively and efficiently. If you do not meet the insurer’s requests for claim information, your actions give insurers the reasons for refusing coverage.
- Discarding evidence.
If any risk has damaged the property, you may want to clean up and throw everything away. Never that. Leave your property as-is until it has been checked by an adjuster. You could otherwise kill valuable proof of loss.
- Failure to call the police.
If you refuse to contact the police, you may be in breach of the agreement. Most commercial property regulations require you to call the police for any rule infringed. Vandalism, for instance, is illegal. You need to call the cops before submitting a claim against vandalism. The same goes for anything stolen.
- Getting payment from a third party.
Payment by third parties in the event of bodily injury and property damage is not acceptable. Don’t be tempted by it. Getting payment from the other party if you’re the victim instead of your company is not a good idea, and there are many reasons why that is.
What You Should Do
In essence, you simply have to notify the law enforcement agency, gather all documents, and contact your insurance company in case of a claim. After following the rest of the instructions of your insurer, you can just wait for the payout. But don’t do it without making successive follow-ups. Always request for a progress call. You are entitled to that.
Read your insurance contracts over and over. It is necessary to understand your policy. Write down any agreements between you and your insurer. If you find it difficult to learn the language, ask your agent for help. Before submitting a claim, check your policies. If you need help, there are experts in TPD Brisbane that can be of assistance.